Referensi

http://eprints.undip.ac.id/18599/1/Sadi.pdf

http://digilib.umm.ac.id/files/disk1/281/jiptummpp-gdl-s1-2008-muhammadak-14005-Pendahul-n.pdf?PHPSESSID=42d6ee65b827a38f44956092d28ba985

http://lib.uin-malang.ac.id/thesis/introduction/08510104-fahrur-rozi.ps

http://pulih-hati-h.blog.ugm.ac.id/2012/03/09/life-cycle-of-records-versus-continuum-model/

http://bcpeduli.org/konsep-pelayanan-prima-ideal/

http://ribuanpengunjung.wordpress.com/2009/12/28/konsep-pelayanan-prima/

http://idibalikpapankaltim.blogspot.com/2011/09/pelayanan-prima-service-excellent-di.html

http://pendidikanrakyatku.blogspot.com/p/pelayanan-prima.html

http://gakgaulbanget.blogspot.com/

http://administrasidanmanajemen.blogspot.com/2009/01/pengertian-tujuan-dan-manfaat-pelayanan.html

http://www.makeallhappen.com/tips-bisnis/cara-pelayanan-prima.html

http://chamdi-arifin.blogspot.com/2010/08/strategi-pelayanan-prima.html

http://www.geocities.ws/guruvalah/pelayanan_prima.html